Eternal Ring

Measuring Your Size:
‍Rings: To determine your ring size, wrap a thin strip of paper or a piece of string around the base of your finger where the ring will sit. Mark the point where the ends meet and measure the paper or string against a ruler. Compare your measurement with our ring size chart available on our website to find your perfect fit. Alternatively, you can use a ring that fits you well and our printable ring size guide to determine your size.

‍Bracelets and Bangles: Measure your wrist with a flexible tape measure just below the wrist bone, where you would normally wear the bracelet. Add 1/4 to 1 inch (0.6 cm to 2.5 cm) to your wrist measurement, depending on whether you prefer a snug, comfort, or loose fit.

‍Adjustments and Resizing:
‍Resizing Services: We offer resizing services for many of our jewelry pieces. Please note that some designs may not be eligible for resizing due to their style or the way they are constructed. Contact our customer service for details and possible costs associated with resizing your jewelry.

‍Custom Sizes: For pieces not available in your size, we offer custom sizing. Please contact our customer service to discuss your requirements.

‍Tips for Best Fit:
Measure your finger at the end of the day when it is likely to be at its largest.Avoid measuring when you’re cold, as fingers are smaller.For broader band widths, consider a slightly larger size.

‍Return Policy on Sized Items:
Please note that customized items may not be returned or exchanged. It is crucial that you confirm your size before ordering customized pieces.

‍Contact Us:If you are unsure about your size or the fit of a particular piece, our customer service team is here to help. You can reach us via email, phone, or live chat for assistance.

‍At Realgrown Jewelry, we are committed to crafting your order with care and precision. Please see our shipping guidelines below:

‍Production Time: All our pieces are custom-made. Standard production takes 3-7 days. If your order includes engraving, please allow an additional 1-2 days for processing.

‍Shipping Methods and Delivery Times: Once your item is ready, it will be shipped using a secure, trackable shipping method. Delivery times will vary depending on your location and the shipping option selected at checkout. You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

‍Expedited Shipping: Expedited shipping options are available at an additional cost. These options and their costs can be selected during checkout.

‍International Shipping: We ship internationally. Please note that international orders may be subject to additional duties and taxes, which are the responsibility of the customer.

‍Packaging: All items are securely packaged to ensure they arrive in perfect condition.For any further inquiries about your order or our shipping practices, please contact our customer service team.

‍At Realgrown Jewelry, we strive to ensure you are completely satisfied with your purchase.

If you need to return an item, please review our policy below:

‍Returns: You may return your purchase within 30 days of receipt for a refund, minus a 35% remelting fee. The remelting fee covers the cost of processing returned items and restoring them to our inventory.

‍Eligibility: Items must be in their original condition and include all original packaging and certificates. Customized or engraved items are not eligible for return unless defective.

‍Process: To initiate a return, contact our customer service team to receive a Return Authorization Number and instructions on how to securely send your item back to us.

We appreciate your understanding that the remelting fee is necessary to maintain the integrity and quality of our products, ensuring that every piece meets our high standards.

General Care:
To maintain the luster and integrity of your Realgrown Jewelry pieces, we recommend removing your jewelry when washing your hands, swimming, exercising, cleaning, and before applying any personal body products. Store your jewelry in a soft-lined box or pouch with an anti-tarnish strip. Try to keep pieces apart so they don't rub together.

‍Specific Care for Gold and Platinum Jewelry:
‍Cleaning: For 14K and 18K gold, use a soft, lint-free cloth to keep your jewelry looking shiny. Platinum can be cleaned with a mild soap and warm water solution, using a soft brush to remove any dirt, followed by drying with a soft cloth.

‍Polishing: Gold jewelry benefits from occasional polishing with a professional jewelry cleaning product. For platinum, due to its density and natural white sheen, minimal polishing is needed to restore its luster.

‍Inspection: We recommend having your gold and platinum jewelry professionally inspected every 6-12 months. This ensures that any wear and tear, particularly in prong settings, clasps, or chains, can be repaired to prevent loss of stones or further damage.

‍Avoiding Damage:
‍Chemicals: Contact with chemicals can damage or discolor precious metals—gold, silver, and platinum—and may harm some colored gems. Even everyday substances like hairspray, lotion, perfume, or other cosmetics can contain chemicals that will permanently damage the surface of your gems and metals.
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‍Heat and Light: Excessive heat and sudden temperature changes may also fracture some gems. Heat can easily remove the natural moisture these gems need to keep their beauty. Direct sunlight may also fade or darken certain gemstones.

By following these guidelines, you can help ensure that your Realgrown Jewelry remains beautiful and durable for years to come. If you have any specific concerns about the care of your piece, please contact our customer service for personalized advice.